Thompson and Kaminski (1993) found a significant relationship between age and dimensions of service quality. In banking service, Al – Tamimi and Al – Amiri (2003) found that there was a significant difference in the level of service quality in the UAE Islamic banks based on the customer's age. However, in another research in higher education by Ilias et al (2008) shows that age does not have any significant relationship with service quality.
references:
Thompson,A.M., Kaminshi,P. (1993), “Psychographic and Lifestyle Antecedents of Service Quality Expectations: A Segmentation Approach”, Journal of Services Marketing, Vol. 7 No.4, pp.53 – 61.
Al – Tamimi, H.A.H., and Al – Amiri, A., (2003), “Analysing Service Quality in the UAE Islamic Banks”, Journal of Service Marketing, 8, 119 – 132.
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